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Create Free Business Account| Shipping Weight | 0.00 lb |
| Support Tier | Premier Support |
| Coverage Term | 3 years |
| Response Time | 4-hour response |
| Keep Your Drive | Keep Your Drive coverage included |
| Compatible Hardware | DM240N hardware |
| Support Availability | 24x7 support |
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DM240N identifies the compatible hardware designation, while 5PS7C30849 is the Lenovo ordering code for its support entitlement. The code provides three years of Premier Support with 24x7 availability, a 4-hour response commitment, and Keep Your Drive coverage.
5PS7C30849 applies to eligible DM240N hardware. Verify that the installed hardware matches the DM240N designation and is eligible for the selected Lenovo support coverage before associating the entitlement with the system.
Keep Your Drive allows the customer to retain eligible failed drives that are replaced under covered service, rather than returning those drives through the standard replacement process. This helps sites maintain possession of storage media containing local data.
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