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Create Free Business Account| Shipping Weight | 0.00 lb |
| Term | 2-year post-warranty term |
| Service Tier | Premier Support |
| Response Time | 4-hour response |
| Keep Your Drive | Keep Your Drive coverage |
| Support Availability | 24x7 support access |
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5PS7C23011 provides a 2-year post-warranty Premier Support entitlement for eligible Lenovo systems. The service includes 24x7 support access, a 4-hour response commitment and Keep Your Drive coverage. It does not include the Lenovo hardware system itself.
This entitlement is for an eligible Lenovo system that needs continued coverage after its original warranty period. It adds 2 years of post-warranty Premier Support, including 24x7 assistance, 4-hour response and Keep Your Drive service.
Keep Your Drive coverage allows the customer to retain failed drive media when a covered drive requires replacement service. This is relevant where storage media must remain under customer control for internal data-handling requirements.
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