Keep hardware incidents from becoming business interruptions with one year of onsite repair coverage, 9x5 service availability, and next-business-day response. This Lenovo support offering is built for teams that need predictable recovery windows and a clear path back to service after a failure. Hard drive retention adds an important layer of control when storage devices fail. Instead of surrendering failed drives during a support event, your team retains custody of the media, which helps align with internal data handling policies and reduces exposure during replacement workflows. For infrastructure environments where every hour matters, this service is designed to shorten repair cycles, simplify escalation, and support continuity without adding operational complexity. It is a practical choice for organizations that value faster onsite response, tighter asset control, and a support model that matches the cost of downtime.