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Create Free Business Account| Shipping Weight | 0.00 lb |
| Service Type | Premier Support |
| Coverage Term | 1-year coverage term |
| Response Time | 4-hour response |
| Coverage Timing | Post-warranty coverage |
| Drive Retention | Keep Your Drive included |
| Support Availability | 24x7 support access |
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5PS7C23010 provides 1 year of post-warranty Lenovo Premier Support for an eligible system. The entitlement includes 24x7 support access, a 4-hour response commitment, and Keep Your Drive coverage for replaced drives.
No. The stated term is a 4-hour response commitment, which concerns Lenovo's response to a covered support request. Repair completion, replacement timing, and onsite activity depend on diagnosis, parts availability, and the applicable service conditions.
Keep Your Drive allows the customer to retain a replaced storage drive rather than return that drive during covered service. This can support internal handling of data-bearing media when a drive replacement is required.
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