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Create Free Business Account| Shipping Weight | 0.00 lb |
| Service Name | Premier Enhanced Support Services |
| Service Type | Post-warranty PESS service entitlement |
| Coverage Term | 1-year post-warranty coverage |
| Drive Retention | Keep Your Drive included |
| Service Components | SME, TAM, and EM service components |
| Response Commitment | 4-hour response commitment |
| Support Availability | 24x7 support |
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Lenovo 5PS7C23012 includes 1 year of post-warranty PESS coverage with 24x7 support, a 4-hour response commitment, and Keep Your Drive. It is a service entitlement for an eligible Lenovo system and does not include replacement hardware.
Yes. This entitlement includes Keep Your Drive coverage. Keep Your Drive allows the customer to retain a failed drive rather than return that drive through the service process, subject to the applicable Lenovo service terms.
Use this SKU to add 1 year of post-warranty support to an eligible Lenovo system when 24x7 support, a 4-hour response commitment, and drive-retention coverage are required after the original warranty period.
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