Lenovo 1-year onsite repair service — 24x7, 2-hour response

Lenovo 1 Year Onsite Repair 24x7 2HR Response

Name: Lenovo 1 Year Onsite Repair 24x7 2HR Response
Brand: Lenovo
SKU: 00TU964
Price: 1792.39 USD
Availability: InStock

Lenovo|

MPN: 00TU964

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$1,792.39

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Key Features

1-year term
24x7 coverage
2-hour onsite response
Onsite hardware repair
Lenovo-authorized technicians
MPN 00TU964

Minimize disruption from hardware failures with a 1-year onsite repair contract from Lenovo that provides 24x7 coverage and a guaranteed 2-hour response. This short-term, high-assurance service is engineered for organizations that require vendor-backed, rapid physical remediation without multiyear commitment. Dispatchable Lenovo-authorized technicians perform onsite diagnostics and field-replaceable unit (FRU) swaps to restore impacted systems quickly. The plan suits migration windows, warranty expirations, or interim coverage while procuring long-term support. By combining around-the-clock intake with a strict response SLA, the offering reduces mean time to repair and provides predictable service behavior — enabling IT leaders to contain outage costs and preserve core application availability. Purchase as a discrete SKU for specific racks, locations, or a defined fleet to align support spend with risk exposure.

Ideal For

Provision temporary high-SLA support during infrastructure migrations
Cover servers during warranty gaps or between long-term contracts
Protect edge or remote sites with limited local spares
Provide temporary SLA uplift for seasonal traffic surges or project periods

Why This Product

1Deliver equivalent 2-hour SLA at a lower term commitment than multiyear plans
2Provide vendor-authorized field repair rather than third-party maintenance for clearer accountability
3Offer quick-start coverage ideal for migrations versus waiting for long-term procurement cycles
4Balance short-term cost with high-assurance response to limit outage penalties

Identification

Mpn	00TU964
Brand	Lenovo
Category	software-services/professional-services

Support Warranty

Provided Support

Hardware repair and onsite parts replacement

Professional Services

Service Type	Onsite repair
Remote Onsite	Onsite
Duration Hours	null hours
Service Duration	1 year
Service Location	Customer site
Service Description	24x7 onsite repair; 2-hour response

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Frequently Asked Questions

Is this service available worldwide?▾

Availability varies by country and local Lenovo service infrastructure. Confirm regional availability and any local exclusions with Lenovo before purchase.

How do I request service during an incident?▾

Open a case through Lenovo’s 24x7 service desk using the designated support channel in your contract; provide asset identifiers and incident details to initiate the 2-hour dispatch process.

Can I buy this for a subset of my fleet?▾

Yes. This SKU can be applied to defined assets or locations; coordinate scope and covered serial numbers with Lenovo at purchase.

Does the plan include firmware or software support?▾

This service focuses on onsite hardware repair and parts replacement. Firmware and software support levels should be confirmed separately in your service agreement.