Lantronix LEVEL 2 Technical Services

Name: Lantronix LEVEL 2 Technical Services
Brand: Lantronix
SKU: SLC80482401S-L2Y5
Price: 4466.39 USD
Availability: InStock

Lantronix|

MPN: SLC80482401S-L2Y5

Digital Delivery

$4,466.39

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Key Features

Online Help Service
Help Ticket Portal
Phone Support 24/7
4-Hour Ticket Response
Technical Account Team
Configuration Assistance

LEVEL 2 Technical Services covers the SLC80482401S for 5 years. It includes everything in LEVEL 1 — 24/7 phone support, a four-hour ticket response commitment, a dedicated technical account team, configuration assistance and software updates — and extends it with an extended limited lifetime warranty and advanced hardware replacement. Lantronix LEVEL Technical Services provides dedicated technical support experts to assist your team with technical challenges you may encounter with your out-of-band solution. Advanced hardware replacement keeps a failed unit from becoming an extended outage.

Ideal For

Protecting a production SLC80482401S deployment for 5 years
Teams that need a guaranteed four-hour ticket response
Budgeting support and warranty coverage up front with the hardware
Sites where a failed unit must be replaced without waiting on an RMA

Why This Product

1Adds extended limited lifetime warranty over LEVEL 1
2Adds advanced hardware replacement over LEVEL 1
35-year term

Specifications

Term	5 years
Phone Support	24/7
Service Level	LEVEL 2
Covered Product	SLC80482401S
Ticket Response	4-hour
Software Updates	Included
Technical Account Team	Included
Configuration Assistance	Included
Advanced Hardware Replacement	Included
Extended Limited Lifetime Warranty	Included

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Net-30 terms for qualified businesses

Volume discount tiers

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Frequently Asked Questions

What does LEVEL 2 include?▾

LEVEL 2 builds on all of the features of LEVEL 1 and extends the services, offering extended warranty and advanced hardware replacement in the case of an issue with a Lantronix device in the field.

Which product does this subscription cover?▾

This subscription is sold against Lantronix part number SLC80482401S.

How long is the term?▾

Five years from activation.