Citrix Appliance Maintenance Gold Plus 3 Year

Maintain service continuity with a support plan designed for teams that cannot afford extended appliance downtime. Citrix Appliance Maintenance Gold Plus delivers 3 years of coverage with 24x7 support, depot-based exchange handling, and 4-business-hour advance parts replacement to accelerate recovery when hardware issues interrupt operations. This service package is built for environments where response time matters as much as resolution quality. It includes access to web knowledge base resources, web support, email support, and phone support, along with new releases updates to keep the supported appliance aligned with current software and service requirements. Parts replacement support adds a practical layer of protection for infrastructure teams managing production workloads. For organizations running Citrix appliances in business-critical roles, Gold Plus support helps reduce risk, shorten maintenance windows, and preserve operational consistency over the full service term. It is a strong fit when the cost of delay is higher than the cost of dependable coverage.