Reduce downtime risk with extended maintenance coverage designed for physical Citrix deployments that need predictable recovery. PSS SWA SUPT SDSN-PE-ADD-ON-5 provides a 2-year service term with exchange-based support and parts replacement, giving infrastructure teams a clear path to restore failed components without waiting on ad hoc procurement. The 13 x 5 x 1 business-day service model fits organizations that need structured support during standard operating hours and a defined response process. For teams managing production systems, that matters: it shortens the gap between failure and resolution, protects service levels, and helps preserve the value of the underlying investment. This service is a practical fit for environments where physical hardware support, replacement logistics, and predictable coverage windows are more valuable than generic break-fix coverage. It is built for buyers who want a support contract that aligns with operational discipline and reduces the cost of unplanned interruptions.