Protect MX960 operations with direct access to Juniper technical support when response time matters. This one-month service provides 24x7 phone-based assistance for troubleshooting, issue triage, and problem resolution on a critical routing platform. It is designed for infrastructure teams that need vendor-backed support during active incidents, maintenance windows, or short-term coverage gaps. For environments where the MX960 anchors core network traffic, even brief delays can affect service delivery. This support offering gives teams a defined maintenance window with electronic service tracking and a technical support model focused on fast, practical resolution. It is well suited for organizations that want to preserve operational continuity without committing to a longer contract term. Use it to bridge a renewal period, cover a deployment phase, or add temporary support around a high-risk change. The value is in direct access to the vendor that knows the platform best, helping reduce diagnostic time and keep critical routing infrastructure moving.