
| Product Supported | EX34-48 |
| Bundle Support | Maintenance service |
| Covered Period | 3 years |
| Provided Support | Debugging, Diagnosis, Software Update, Software Upgrade, Replacement |
| Service Characteristic | Prepaid support coverage |
| Service Type | Technical Support |
| Remote Onsite | Remote |
| Duration Hours | N/A |
| Service Duration | 3 years prepaid |
| Service Location | Remote |
| Service Description | Vendor-backed maintenance for EX34-48 environments with debugging, diagnosis, software updates, software upgrades, and replacement coverage. |
| Certification Vendor | Citrix |
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It covers technical support activities including debugging, diagnosis, software updates, software upgrades, and replacement support for EX34-48 environments.
Yes. The service term is prepaid for 3 years, which helps standardize support spend and simplify procurement planning.
Yes. Replacement support is included to help restore service when malfunctioning appliances need attention.
It is best suited for teams running EX34-48 deployments that need vendor-backed maintenance, software currency, and predictable support coverage.

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