Juniper Networks SRX4120 Next-Day Care Support

Keep a Juniper Networks SRX4120 security platform under an active Juniper Care support entitlement with SVC-NDCE-SRX4120. This service applies to the SRX4120 appliance and combines access to technical assistance with next-business-day hardware replacement coverage. It is a service entitlement rather than a firewall appliance, interface module, license, or physical spare. Juniper Care gives administrators a path to Juniper technical support when troubleshooting appliance operation, software behavior, alarms, or suspected hardware faults. Support is available around the clock through Juniper technical assistance channels. When Juniper determines that an eligible hardware replacement is required, the next-business-day service level provides replacement hardware on the applicable business-day schedule. Maintain the appliance serial number and active service entitlement when opening a support case. This option fits SRX4120 deployments that need vendor-backed technical assistance and hardware-replacement coverage but do not require a faster replacement commitment. The service term is one year. It distinguishes next-day coverage from support options centered only on remote assistance and from services with accelerated replacement targets. Apply the entitlement to the specific SRX4120 appliance requiring coverage; it does not extend support to separate devices or accessories.