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Create Free Business Account| Product Supported | XT3 Series appliances |
| Covered Period | 5 Years |
| Provided Support | Parts and Labor |
| Service Characteristic | Long-term lifecycle support; firmware diagnostics; vendor escalation |
| Service Type | Premium Plus Service Plan |
| Remote Onsite | Remote & Onsite Support |
| Duration Hours | Not specified |
| Service Duration | 5 Years |
| Service Location | Customer Site / Remote |
| Service Description | Five-year authorized-parts and labor coverage with firmware-aware diagnostics |
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JanamCare Premium Plus includes authorized parts and labor, firmware-aware diagnostics, onsite and remote support options, and prioritized escalation for XT3 Series devices over a five-year term.
Yes. The plan is suitable for multi-site and distributed fleets; service coordination and documentation are provided to simplify lifecycle management across locations.
The plan includes firmware-aware diagnostics and repair procedures; when failures involve firmware–hardware interaction, cases are escalated to the vendor engineering path documented in the contract.
By consolidating parts, labor, and managed escalations into a single contract, the five-year plan reduces ad-hoc repair costs, simplifies budgeting, and extends predictable serviceability over multiple maintenance cycles.
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