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Create Free Business Account| Product Supported | Milestone Husky M500A NVR |
| Covered Period | 2 Years |
| Provided Support | Parts and Labor |
| Service Characteristic | RAID-aware repairs; firmware diagnostics; escalation to vendor |
| Service Type | Premium Service Plan |
| Remote Onsite | Remote & Onsite Support |
| Duration Hours | Not specified |
| Service Duration | 2 Years |
| Service Location | Customer Site / Remote |
| Service Description | Authorized-parts coverage, firmware-aware diagnostics, prioritized escalation |
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JanamCare Premium covers authorized parts replacement and labor, firmware-aware diagnostics, RAID-preserving repair procedures, and prioritized escalation for Milestone Husky M500A BTS Series appliances during the two-year term.
Yes. The plan is intended for high-density BTS Series deployments, including 64 TB hard-drive configurations, and includes service practices designed to protect RAID arrays and recording continuity.
Yes. Cases requiring deeper VMS-hardware analysis are escalated through established channels to Milestone engineering to preserve recording availability and resolve integration issues.
The plan provides both remote diagnostics and onsite support where required; specific onsite response options are documented at purchase and coordinated through Janam support.
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