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Create Free Business Account| Product Supported | SERVICE - ONSITE REPAIR, STANDARD |
| Support Hours | Business hours |
| Covered Period | Per service credit (contact sales for term) |
| Provided Support | Onsite repair |
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A standard onsite repair credit covers dispatch of a technician for diagnosis, onsite component replacement using authorized parts, and post-repair functional verification. Specific inclusions are defined per credit and in the service terms.
Service is purchased as per-credit units. Each credit is redeemable for a defined onsite repair engagement; contact JA sales to allocate credits to equipment or projects.
Standard credits are scoped for business-hours dispatch. For coverage outside business hours, discuss alternative or upgraded support options with JA sales.
Standard onsite repair credits include onsite parts and labor as defined in the credit terms. Travel and logistics are managed by JA as part of the dispatched service.
JA · SRVC-CREDIT-ONSITE-RPD
JA · SRVC-CREDIT-ONSITE-URG
JA · 51-3746
JA · 24-0279
JA · K0N0KF5-100-362--001/1500N