Protect RBVM platform uptime and accelerate platform maturity through a combined premium support and Customer Success service. Ivanti RBVM Platform Premium Support + Customer Success couples prioritized technical intake and escalation with an assigned customer success engagement that guides onboarding, configuration validation, and operational best practices. For infrastructure teams operating containerized or virtualized remediation workflows, this offering reduces friction between incident resolution and operational improvement by providing recurring health reviews, tailored enablement sessions, and an elevated path to engineering for complex platform defects. The combined scope justifies its price by converting reactive tickets into structured improvement initiatives, lowering cumulative downtime and enabling smoother upgrades. Contract details — including term, success milestones and support response profiles — are scoped during purchase to align with your operational objectives.