ISI TeleManagement Solutions VINT-PS-IMP Verint Legacy Call Import Service

Move historical call-recording content into a Verint migration activity with ISI TeleManagement Solutions VINT-PS-IMP. The service scope centers on importing legacy recorded calls together with associated metadata, addressing two related content types that are commonly needed when historical recordings are being transitioned from an existing environment. Recorded calls provide the audio or other captured call content, while metadata supplies the contextual record information associated with those calls. Including both elements in the import scope helps keep the migration focused on the relationship between historical recordings and their corresponding record details, rather than treating call content as isolated files. Use this service when a Verint deployment requires legacy recorded-call history to be imported as part of a migration effort. It applies to organizations retaining historical call records for operational review, investigation, quality processes, or continuity of access to prior recordings. The service is focused on import activity for existing recorded calls and metadata; it is not a hardware item or a license for capturing new calls.