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Create Free Business Account| Mpn | CT-CSCADDONSUPPO |
| Vendor | ISI Telemanagement Solutions |
| Category | software-services/professional-services |
| Product Name | Professional Services Addon Verint Verba Essentials |
| Provided Support | Technical Advisory and Remediation |
| Service Type | Support Add-on |
| Remote Onsite | Remote |
| Duration Hours | 8 hours |
| Service Duration | 8 hours |
| Service Description | Time-boxed remediation, configuration, and knowledge transfer for Verint Verba Essentials |
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The 8-hour block covers remote engineering work focused on Verint Verba Essentials: diagnostics, configuration changes, policy validation, and knowledge transfer. Hours are time-boxed and are consumed during scheduled remote sessions.
Yes. Hours can be allocated across multiple, related remediation activities within the same engagement scope, subject to scheduling and prioritization with ISI Telemanagement.
This add-on augments existing support but does not replace vendor support entitlements. ISI will coordinate with your Verint support where required to resolve platform issues.
Knowledge transfer is delivered via live remote sessions, documented runbooks, and a post-engagement report that details actions taken, root causes identified, and recommended next steps.
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