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| Product Supported | Infoblox NIOS |
| Bundle Support | Cross-vendor coordination |
| Provided Support | Advanced L3+ Support |
| Service Characteristic | Interoperability-focused escalation |
| Service Type | L3+ Maintenance |
| Remote Onsite | Remote and Onsite as required |
| Duration Hours | To be defined per statement of work |
| Service Duration | 36 months |
| Service Location | Customer site / Remote |
| Service Description | Three-year advanced (L3+) maintenance for Infoblox NIOS on Riverbed |
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L3+ provides advanced troubleshooting and engineering escalation focused on interoperability and complex issues that require vendor engineering involvement between Infoblox and Riverbed.
Yes. The maintenance includes coordination for updates and escalations that affect NIOS behavior on Riverbed appliances to minimize service disruptions.
This SKU covers 36 months (three years) of L3+ maintenance as specified by the MPN RB-MAIN-1020-NS1GRID-23.
Onsite activities are provided as required and coordinated through the maintenance engagement model; remote diagnostics are used as the primary mechanism for issue resolution.

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Infoblox · IB-MAIN-1050-VNS-11