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| Service Type | Basic Maintenance |
| Remote Onsite | Remote |
| Covered Period | 36 Months |
| Provided Support | Remote Technical Support |
| Service Duration | 36 Months |
| Service Location | Remote |
| Product Supported | Infoblox Registered Appliances (RA) |
| Service Description | Remote technical support and critical fixes for 36 months |
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Basic maintenance provides remote technical assistance for troubleshooting, entitlement to critical maintenance fixes, and standard incident support for Infoblox Registered Appliances during the 36‑month term.
Basic maintenance focuses on standard incident handling via remote support. Escalation to senior engineers or expedited response levels typically requires a higher tier of support.
Yes. The contract entitles covered appliances to applicable critical fixes and maintenance releases published by Infoblox for the supported appliance software versions.
No. This Basic maintenance plan provides remote support. Onsite services can be purchased separately if required for hardware or in‑person remediation.
Infoblox · IB-MAIN-1000-P1-11
Infoblox · IB-MAIN-1050-VIM-11
Infoblox · IB-MAIN-1050-DNSK-11
Infoblox · IB-MAIN-1000-RAD-11
Infoblox · IB-MAIN-1000-DNSK-11
