
| Mpn | IB-MAIN-1550-A-PIQ-CM-31 |
| Vendor | Infoblox |
| Category | software-services/professional-services/it-consulting |
| Product Name | 1 YR L3 MAINT INFOBLOX 1550-A WITH PORTI |
| Provided Support | Technical support and software maintenance |
| Service Type | Level 3 maintenance |
| Remote Onsite | Remote support with vendor escalation |
| Service Duration | 12 months |
| Service Location | Global remote delivery |
| Service Description | Vendor-provided L3 technical support, software maintenance and Port Intelligence telemetry access for an Infoblox 1550-A appliance. |
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Level 3 maintenance provides vendor escalation to Infoblox engineers, diagnostic assistance, guidance for software updates and patching, and coordination for hardware RMA when applicable.
Yes. The maintenance subscription includes access to software maintenance updates and Port Intelligence feeds used to deliver telemetry and update guidance for the 1550-A platform.
This SKU delivers remote vendor L3 support and escalation. On-site services or advanced on-site diagnostics would require a separate service engagement.
Infoblox verifies the maintenance entitlement using the product MPN and registered appliance serial number to authorize RMA coordination and replacement routing.

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