Infoblox 1 YR L3+ Maintenance for IB NIOS on Riverbed — RB-MAIN-1050-NSS-21

Sustain critical DNS, DHCP and IPAM services hosted on Riverbed appliances with a dedicated 12‑month L3+ maintenance contract from Infoblox (RB-MAIN-1050-NSS-21). This service prioritizes rapid incident handling and escalation pathways to Infoblox senior engineers qualified to diagnose complex NIOS integrations on Riverbed platforms. Remote support covers proactive troubleshooting, configuration guidance for high-availability deployments, and targeted assistance during software upgrades. The L3+ tier includes priority case handling and access to any applicable maintenance releases for IB NIOS that address interoperability or security fixes. Purchase of this maintenance reflects the operational intent to minimize mean time to resolution for production incidents and to protect contractual SLAs for high-value workloads. For teams choosing this plan over lower-tier options, the value is direct: faster escalation, deeper diagnostics, and continuity of updates tied to Infoblox support entitlements.