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Create Free Business Account| Mpn | H99F0E |
| Vendor | HPE |
| Category | software-services / professional-services |
| Product Name | LA CAC CAREPACK HPE Aruba Networking Foundational Care 1Y 4HR Onsite Technical Support SVC8325P TAA Sw Bdl Service |
| Product Supported | Aruba 8325P software bundle (TAA) |
| Provided Support | Onsite technical remediation and software entitlement |
| Service Characteristic | Contractual 4 hour response window |
| Service Type | Foundational Care with 4 hour onsite |
| Remote Onsite | Remote support plus 4 hour onsite technical response |
| Duration Hours | 4 hours onsite response SLA |
| Service Duration | 1 year |
| Service Location | Onsite coverage (subject to local availability) |
| Service Description | One year support combining software entitlement and 4 hour onsite response |
| Certification Vendor | HPE Aruba |
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The 4 hour onsite response guarantees dispatch of a qualified technician to the site within four hours of case triage for eligible incidents, subject to local availability and the terms of the service contract.
This package focuses on onsite technical support and software entitlement. Spare parts or advanced hardware replacement must be confirmed in the service terms or purchased as an additional hardware support offering.
Eligibility is confirmed during HPE case intake and triage. Cases that require physical intervention and meet the service criteria will qualify for onsite dispatch under the 4 hour SLA.
Yes. You can upgrade coverage by coordinating with your HPE account team to transition to a broader support tier or a different CarePack with expanded hardware or priority services; terms and pricing will depend on the requested scope and remaining contract period.
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