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Create Free Business Account| Mpn | H7J32A4#T2P |
| Brand | VMware |
| Vendor | HPE |
| Product Name | Moonshot 1500 Chassis OS Support |
| Manufacturer Part Number | VCSSTD3PSSSA |
| Product Type | Service |
| Manufacturer Website | http://www.vmware.com |
| Service Sub Type | Electronic |
| Service Main Type | Technical |
| Service Response Time | 30 Minute |
| Service Type | Support and Subscription Platinum |
| Remote Onsite | Electronic and Emergency Telephone |
| Provided Support | Emergency Telephone Support |
| Service Duration | 3 Year |
| Service Description | 24 x 7 technical support; 30 Minute response |
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Platinum covers technical support for VMware software related to HPE Moonshot 1500 OS environments, with 24 x 7 access, emergency telephone escalation and electronic case handling. It focuses on incident diagnosis, troubleshooting and escalation to engineering when required.
Critical incidents are subject to a 30 Minute response objective. Response time refers to initial contact and triage by VMware support to begin remediation and escalation.
Support is delivered via electronic channels (ticketing, online portals) and emergency telephone support for high-severity cases. The service also leverages VMware engineering for escalations.
Yes. VMware Platinum support will coordinate cross-vendor escalation as needed to address issues that span the hypervisor, management stack and HPE hardware.
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