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Create Free Business Account| Mpn | HU4B3A500AE |
| Vendor | HPE |
| Category | software-services/professional-services |
| Product Name | HPE Aruba 8360 Switch Support |
| Provided Support | Technical support and escalation |
| Service Type | Support |
| Remote Onsite | Remote and Onsite options |
| Duration Hours | null hours |
| Service Duration | Varies — contact HPE/A5 for term options |
| Service Location | Customer site or remote via HPE support channels |
| Service Description | Vendor-level support for troubleshooting, firmware advisories, and hardware escalation for Aruba 8360 switches |
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HU4B3A500AE provides HPE-authorized support pathways for the Aruba 8360 series, including diagnostic assistance, firmware advisory access, and escalation to HPE engineering when hardware or software investigations require it. Specific coverage terms vary by purchased subscription.
Yes. HPE support integrates with customer NOC workflows via defined contact channels and shared case information. A5 can help map escalation paths to ensure handoffs align with your operational runbooks.
Support options include coordinated hardware actions, but onsite replacement entitlement depends on the specific service term purchased. Contact A5 or HPE to select a term that includes field service or RMA forwarding.
Firmware advisories and recommended updates are accessible through HPE-authorized support channels as part of the support relationship. A5 can assist with schedule and validation planning prior to large upgrades.
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