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Create Free Business Account| Pricing Type | Quote |
| Product Supported | HPE Aruba 8360 Switch |
| Bundle Support | Vendor case management and RMA coordination |
| Provided Support | Manufacturer Support (HPE) |
| Service Type | Technical Support |
| Remote Onsite | Remote and onsite as required per contract |
| Service Duration | Contact Sales for term options |
| Service Location | Customer site / Remote |
| Service Description | Manufacturer-backed technical support and vendor coordination for HPE Aruba 8360 switches |
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Coverage provides manufacturer technical assistance and vendor coordination for Aruba 8360 switches. Exact inclusions—response profiles, onsite dispatch, and service hours—are defined in the contract; contact sales to map coverage to your needs.
Open a case through your HPE support portal or via the A5 IT procurement contact. We will escalate to Aruba engineering per vendor procedures and coordinate diagnostics, RMA, and remediation steps.
Yes. Provide switch serial numbers and topology details to qualify devices. A5 IT will confirm eligibility and recommend an appropriate term and response profile.
Parts and RMA handling are coordinated through HPE as the manufacturer. This service streamlines vendor logistics and accountability; specific parts coverage depends on the selected support terms.
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