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Create Free Business Account| Provided Support | Vendor-authorized support coordination |
| Service Type | Network Hardware Support and Maintenance |
| Remote Onsite | Remote & Onsite delivery options |
| Service Duration | Custom term — contact A5 IT for options |
| Service Location | Customer site or remote |
| Service Description | Vendor-authorized diagnostics, parts coordination and escalation support for Aruba 8360 switches. |
| Mpn | H9PX3A300AE |
| Vendor | HPE |
| Category | software-services/professional-services |
| Product Name | HPE Aruba 8360 Switch Support |
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Yes. The offering includes firmware upgrade guidance and validation processes; the exact scope and scheduling are defined in the contract.
Yes. A5 IT will align support communications and escalation procedures with your NOC and change management processes during onboarding.
Parts coordination is provided through HPE Aruba channels; inclusion of replacement parts depends on contract terms and warranty coverage.
Response targets and onsite intervention options are specified in the support contract. Contact A5 IT to configure response tiers that meet your operational needs.

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