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Create Free Business Account| Mpn | H1L06A400AE |
| Brand | Cisco |
| Vendor | HPE |
| Product Name | Aruba 8360 Switch Support |
| Manufacturer Part Number | CONSSSNT401120AB |
| Product Type | Service |
| Manufacturer Website | http://www.cisco.com |
| Provided Support | Phone Support |
| Service Response Time | Next Business Day |
| Service Type | Solution Support |
| Remote Onsite | Phone and Remote |
| Service Duration | Not specified |
| Service Location | Remote |
| Service Description | Engineer-led multi-product support; 8 x 5 NBD |
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It provides engineer-led, multi‑product troubleshooting and ownership for complex issues that span Aruba 8360 switches and third‑party components, with phone assistance and Next Business Day response during business hours.
Solution Support is offered as 8 x 5 coverage with Next Business Day response. This refers to standard business-hours support rather than 24 x 7 coverage.
Solution Support assigns engineers who own multivendor problem resolution across the entire solution, accelerating fixes for issues that cross vendor boundaries compared with product-only support.
The listed service delivery is remote and phone-based with Next Business Day response; on-site services are not specified and would require a separate engagement if needed.

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