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Create Free Business Account| Mpn | H59A7E |
| Brand | HPE Aruba |
| Category | software-services / professional-services |
| Supported Product | Aruba 6300M 48-port switch |
| Covered Period | 36 months |
| Provided Support | Expedited hardware repair and OS support |
| Service Type | Foundation Care |
| Remote Onsite | Onsite |
| Duration Hours | 4 hours |
| Service Duration | 36 months |
| Service Location | Customer site / regional HPE field service |
| Service Description | 4-hour onsite hardware and OS support |
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The 4-hour SLA guarantees prioritized dispatch of an HPE field engineer to the customer site within four hours of a qualifying service request, subject to regional coverage and contract terms.
Yes. The plan includes HPE-authorized parts required to repair covered hardware; expedited logistics are used to meet the 4-hour operational objectives where regionally available.
Yes. Many customers combine Foundation Care 4-hour SLAs with local spares to further reduce repair time; coordinate with your A5 IT account manager to define an SLA plus spares solution.
Open a case through HPE support channels or via your authorized reseller; include device serial number and error details. The case will be prioritized per the Foundation Care 4-hour terms.
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