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Create Free Business Account| Product Supported | Aruba 8325-48 6F2DC |
| Provided Support | Onsite technical remediation and OS recovery |
| Service Type | Onsite OS Support |
| Remote Onsite | Onsite with 4-hour response |
| Duration Hours | 8,760 hours (1 year) |
| Service Duration | 1 year |
| Service Location | Customer site (onsite response) |
| Service Description | One-year service providing a four-hour onsite response for operating-system incidents and field remediation on Aruba 8325-48 6F2DC switches. |
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It means an HPE Aruba-authorized technician will be dispatched to the customer site with a goal to arrive within four hours after the case is validated and prioritized under the SLA.
The service covers onsite remediation and coordination of replacement parts when necessary. If a replacement is required, parts and RMA logistics are handled per HPE Aruba procedures; specific part costs depend on the incident and any warranty coverage.
Yes. Customers may purchase renewals or longer-term support agreements through HPE Aruba sales channels to maintain continuous coverage beyond the initial 1-year term.
Yes. Cases are typically triaged remotely first; if remote remediation cannot resolve the issue, the case is escalated for an onsite visit under the 4-hour SLA.
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