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Create Free Business Account| Product Supported | HPE Aruba Networking products |
| Support Hours | Business/extended hours (onsite SLA) |
| Covered Period | 36 months |
| Provided Support | 4-hour onsite response |
| Service Location | Customer site |
| Service Description | Field technician dispatch with onsite diagnosis and replacement plus return processing |
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The SKU guarantees an onsite technician arrival within 4 hours of a validated service request for the 36-month term, subject to regional availability and case validation.
Yes. The dispatched technician will perform onsite diagnostics and, where appropriate, replace failed hardware and coordinate returns of the replaced unit.
Contact HPE support with the serial number and site address; HPE will confirm regional coverage and any logistical constraints prior to dispatch.
Service combinations and upgrades depend on HPE policies and your existing contracts. Contact your A5 IT account representative to evaluate compatible renewals or higher-tier support options.
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