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Create Free Business Account| Product Supported | HPE Aruba Networking APs / Controllers |
| Covered Period | 5 Years |
| Provided Support | Technical Support and Parts |
| Service Type | Support and Maintenance |
| Remote Onsite | Remote and Onsite |
| Duration Hours | N/A |
| Service Duration | 5 Years |
| Service Location | Customer site / Remote |
| Service Description | Technical assistance, 4‑hour onsite response option, parts dispatch, vendor escalation |
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The 4‑hour onsite response guarantees technician dispatch to the customer site within four business hours for eligible hardware incidents when onsite service is part of the contracted scope.
Service transferability depends on HPE entitlement rules and the device identifiers; contact HPE support with the original MPN and serial numbers to validate transfer options.
The agreement provides technical assistance for firmware and software issues; major software upgrades or feature license purchases may require separate entitlements.
Failed components covered by the service will be replaced via HPE parts dispatch processes; turnaround and logistics follow the contracted response SLA.
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