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Create Free Business Account| Pricing Type | Term-based service |
| Product Supported | HPE ANW FC 6300L 24 SW |
| Support Hours | 24x7 |
| Covered Period | 3 years |
| Support Channel | HPE Global Support |
| Provided Support | SBD OS and hardware support |
| Service Location | Global (per HPE coverage maps) |
| Service Description | Technical support, firmware updates, parts replacement coordination |
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The 3-year SBD service (MPN H01FTE) includes software entitlements for firmware and security updates, prioritized technical support, and coordination for hardware parts replacement for covered 6300L 24-switch units.
Upgrades depend on HPE policies and time elapsed in the existing term. Contact your HPE account representative to discuss pro-rated upgrades or renewal options.
Yes. The service provides access to firmware releases and security patches for the covered product for the duration of the contract term.
Response and dispatch policies follow HPE Global Support terms, with priority routing for SBD contracts; exact response targets vary by region and case severity.
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