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Create Free Business Account| Pricing Type | Service Entitlement |
| Product Supported | HPE Hardware and Infrastructure Environments |
| Bundle Support | 4-Hour Response Service |
| Covered Period | 3 Years |
| Provided Support | Onsite Support |
| Service Characteristic | Rapid Field Response |
| Service Type | Onsite Support |
| Remote Onsite | Onsite |
| Duration Hours | N/A |
| Service Duration | 3 Years |
| Service Location | Customer Site |
| Service Description | 4-Hour Onsite Support for Hardware Incident Response |
| Certification Vendor | HPE |
| Language Supported | English |
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It indicates a target for technician arrival at the customer site within four hours of a qualifying service event, helping speed hands-on remediation.
The entitlement covers a 3-year service term.
This is an onsite support service, intended to bring field assistance directly to the customer location.
It is best for hardware environments where downtime is costly and rapid local intervention is preferred over remote-only support.

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