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Create Free Business Account| Mpn | HU4B5A500GM |
| Vendor | HPE |
| Category | software-services/support-warranties |
| Product Name | HPE AL STG MP 16c Clstr Blk CntrlNd Supp |
| Pricing Type | Support SKU |
| Product Supported | HPE Alletra Management Processor MP 16C (cluster block controller) |
| Support Hours | 24x7 |
| Covered Period | 12 months |
| Support Channel | HPE support portal and phone |
| Provided Support | Technical Support and Software Maintenance |
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This SKU covers vendor technical assistance and software maintenance focused on Alletra MP 16C cluster block controller nodes. It includes diagnostics, firmware distribution guidance, and escalations for multi-node incidents.
Yes. Support cases opened under this SKU provide guidance and compatibility checks to coordinate firmware rollouts across MP 16C cluster nodes to minimize cross-node impact.
This SKU emphasizes technical support and software maintenance. On-site hardware replacement may require a separate hardware support or advance replacement contract—consult your HPE account team for combined coverage.
Incidents are managed via the HPE support portal and phone channels with SLA-backed response tiers. Escalation follows HPE severity definitions and provides access to specialized engineering resources when required.
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