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Create Free Business Account| Pricing Type | Service contract |
| Product Supported | HPE software and selected HPE-supported third-party products |
| Bundle Support | Software support service |
| Covered Period | 7 years |
| Provided Support | Technical support |
| Service Characteristic | 24x7 remote assistance with next available agent response |
| Service Type | Technical support |
| Remote Onsite | Remote |
| Duration Hours | 61,320 hours |
| Service Duration | 7 years |
| Service Location | Remote |
| Service Description | 24x7 remote software technical support for HPE software and selected HPE-supported third-party products, including access to updates and reference manuals. |
| Certification Vendor | HPE |
| Language Supported | English |
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This service provides 24x7 remote technical support for HPE software and selected HPE-supported third-party products.
The coverage term is 7 years.
Yes. It includes access to software updates and reference manuals as they are released, subject to applicable license terms.
No. The service is delivered remotely.

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