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Create Free Business Account| Mpn | H39QCE |
| Vendor | HPE |
| Manufacturer | Citrix Systems, Inc. |
| Manufacturer Website | http://www.citrix.com |
| Provided Support | Web, Email, Phone support; Parts Replacement; New Releases Update |
| Service Characteristic | Parts |
| Service Type | Appliance Maintenance Gold - Extended Service |
| Remote Onsite | Service Depot |
| Service Duration | 1 Year |
| Service Sub Type | Electronic, Physical |
| Service Main Type | Exchange |
| Service Description | 24x7x1 Business Day |
| Service Response Time | 1 Business Day - Advance Parts Replacement |
| Manufacturer Part Number | 4058058-ED |
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Gold covers exchange depot handling, advance parts replacement, and vendor support via web, email and phone. It addresses both electronic and physical component failures under the contract terms.
This Gold tier provides 1 Business Day advance parts replacement as the service response commitment to reduce repair lead time.
Service is provided via a service depot exchange model. Faulty units are replaced or parts shipped through the depot logistics process.
Gold reduces time-to-repair with advance parts replacement and 24x7x1 coverage, lowering operational risk and avoiding prolonged outages that typically cost more in downstream labor and SLA penalties.

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