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Create Free Business Account| Product Supported | HPE ProLiant DL360 Gen11 hardware |
| Provided Support | New Releases Update; Web Knowledge Base Access; Web Support; Email Support; Phone Support; Parts Replacement |
| Service Sub Type | Electronic; Physical |
| Service Main Type | Exchange |
| Service Response Time | 4 Business Hour - Advance Parts Replacement |
| Service Type | Appliance Maintenance Gold Plus |
| Remote Onsite | Service Depot / Exchange |
| Service Duration | 1 Year |
| Service Location | Service Depot |
| Service Description | 24x7x4 Business Hour coverage, 4 Business Hour advance parts replacement |
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When a qualifying fault is confirmed, parts are dispatched under a 4 Business Hour advance parts replacement commitment to facilitate Service Depot exchanges.
Depot exchange is optimized for sites with reliable logistics; extremely remote sites may require onsite service options instead of depot exchange.
Term extensions are typically available from the vendor; contact your sales representative to arrange an extension or change in service scope.
The package includes New Releases Update access and web knowledge base resources, but it focuses on hardware parts replacement and exchange rather than software engineering services.
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