HPE 5Y TC ESS MSWS19 (2-Core) DCADD SVC

Support Citrix appliance operations with a depot-based maintenance service built around parts replacement and structured response. This extended service package includes web knowledge base access, web support, email support, and phone support, giving operations teams multiple paths to resolve issues without slowing internal workflows. The service is defined by a 2-year duration and a 1-business-day advance parts replacement response time, making it a strong fit for environments where faster component recovery matters. The depot model keeps replacement handling organized and cost-controlled, while the parts service characteristic adds clarity for procurement and support planning. Coverage for both physical and electronic service subtypes helps align the service with appliance environments that depend on coordinated hardware support. For organizations managing business-critical infrastructure, this service offers a practical balance of response speed, vendor-backed parts handling, and predictable maintenance scope. It is well suited to teams that want to reduce operational friction and keep support processes consistent across the lifecycle of the appliance.