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Create Free Business Account| Mpn | HV5W8E |
| Vendor | HPE |
| Brand Name | Citrix |
| Manufacturer | Citrix Systems, Inc. |
| Manufacturer Part Number | 4043808-E3 |
| Service Type | Appliance Maintenance Gold - Extended Service |
| Remote Onsite | Service Depot (Advance Parts Replacement) |
| Provided Support | Web, Email, Phone support; knowledge base; release updates |
| Service Duration | 3 Year |
| Service Location | Service Depot |
| Service Main Type | Exchange (Parts) |
| Service Description | Advance parts replacement for electronic and physical appliance faults |
| Service Response Time | 24 x 7 x 1 Business Day - Advance Parts Replacement |
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It covers staging and shipment of replacement parts 24 hours a day, 7 days a week, with a 1 Business Day target for dispatch once the service case and parts authorization are confirmed.
Yes. The Gold level is designed for environments that require rapid hardware recovery through advance parts replacement while avoiding the full cost of on-site engineer coverage.
Open a case with Citrix/HPE support by phone or the support portal. After validation, authorized parts are dispatched from the depot under the advance parts workflow.
The coverage includes New Releases Update access and the web knowledge base, but software update execution is handled separately unless specifically contracted.
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