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Create Free Business Account| Pricing Type | Service subscription |
| Product Supported | Citrix appliance |
| Bundle Support | Web knowledge base, web support, email support, phone support, new releases update |
| Covered Period | 1 month |
| Provided Support | Replacement |
| Service Characteristic | Depot exchange with physical and electronic coverage |
| Service Type | Exchange service |
| Remote Onsite | Remote |
| Duration Hours | 1 month |
| Service Duration | 1 month |
| Service Location | Service depot |
| Service Description | Depot-based appliance maintenance with replacement handling and multi-channel support |
| Certification Vendor | Citrix |
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This is a depot-based exchange service with replacement handling for supported Citrix appliances.
Support is delivered remotely through web knowledge base access, web support, email support, and phone support.
The service lists a 10 business day replacement response time.
The service is intended for a Citrix appliance environment.

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