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Create Free Business Account| Pricing Type | Contract |
| Product Supported | HPE ProLiant DL385 Gen10+ V2 |
| Bundle Support | Maintenance support |
| Covered Period | 4 Year |
| Provided Support | Parts Replacement |
| Service Characteristic | Parts & labor |
| Service Type | Pointnext Tech Care Critical with Defective Media Retention |
| Remote Onsite | On-site |
| Duration Hours | 6 Hour |
| Service Duration | 4 Year |
| Service Location | On-site |
| Service Description | 24x7x6 Hour |
| Certification Vendor | HPE |
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It includes 24x7 coverage with a 6-hour repair response commitment.
Yes. Failed media remains with your organization, which helps support secure disposal and compliance processes.
This service is designed for the HPE ProLiant DL385 Gen10+ V2.
Critical support is better suited to workloads where faster recovery, tighter response timing, and stronger operational continuity matter.

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