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Create Free Business Account| Remote Onsite | Remote |
| Provided Support | Phone Support |
| Service Name | Care Pack Critical Advantage L3 |
| Service Type | Technical Support |
| Service Duration | 4 Year |
| Service Sub Type | Electronic and Physical |
| Service Main Type | Technical |
| Service Description | 24x7x2 Hour |
| Product Supported | VMware vCentre Server Standard for VMware vSphere with 3 Years 9x5 Support; Product upgrade license; Upgrade from VMware vCenter Server Foundation |
| Service Type | Technical Support |
| Remote Onsite | Remote |
| Service Duration | 4 Year |
| Service Description | 24x7x2 Hour support for VMware vCenter-related technical issues |
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It is designed for VMware vCenter Server Standard for VMware vSphere, including upgrade license and Foundation-to-Standard transition scenarios.
The service includes 24x7 coverage with a 2-hour response target and phone support.
No. This is a technical support service package tied to the supported VMware environment.
It provides faster response, around-the-clock coverage, and support aligned to critical management-plane operations where delays can affect broader infrastructure.

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