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Create Free Business Account| Manufacturer Name | Citrix Systems, Inc |
| Manufacturer Website | http://www.citrix.com |
| Manufacturer Part Number | 4056628-E6 |
| Mpn | H52A2E |
| Brand | HPE |
| Product Name | 3Y TC ESS SN6710C 24P 32G SWH SVC |
| Service Type | Appliance Maintenance Bronze - Extended Service |
| Remote Onsite | Service Depot |
| Provided Support | New Releases Update; Web KB; Web, Email & Phone Support; Replacement |
| Service Duration | 3 Year |
| Service Sub Type | Physical, Electronic |
| Service Main Type | Exchange |
| Service Response Time | 10 Business Day - Replacement |
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The commitment covers exchange replacement of failed SN6710C appliances via the service depot within 10 business days from validated case approval and parts availability.
Yes. The plan includes access to new releases updates as part of the provided support during the 3 Year coverage period.
Open a case through the vendor web support portal or contact phone or email support. The vendor will validate the failure and coordinate depot exchange according to the service process.
No. This Bronze plan provides depot exchange and remote support; onsite dispatch is not included and would require a higher service tier.

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