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Create Free Business Account| Brand Name | HPE |
| Manufacturer | Hewlett Packard Enterprise |
| Product Type | Service |
| Service Name | Pointnext Tech Care Critical with Defective Media Retention - Extended Service |
| Provided Support | Parts Replacement |
| Service Duration | 3 Year |
| Service Location | On-site |
| Service Main Type | Maintenance |
| Service Response Time | 6 Hour - Repair (distance from customer site - 50 miles) |
| Service Characteristic | Parts & Labor |
| Manufacturer Part Number | HY5V1E |
| Service Type | Maintenance Service |
| Remote Onsite | On-site |
| Duration Hours | 0 hours |
| Service Duration | 3 Year |
| Service Location | On-site |
| Service Description | 24x7 on-site maintenance with 6-hour repair response, parts replacement, and defective media retention. |
| Certification Vendor | HPE |
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This service is intended for HPE ProLiant DL385 Gen10+ V2 systems.
Yes. The service location is on-site with 24x7 coverage.
The listed response time is 6 hours for repair within 50 miles of the customer site.
It allows the customer to retain failed media components, which can help with security, compliance, and internal handling requirements.

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