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Create Free Business Account| Mpn | HV5Z0E |
| Vendor | HPE |
| Brand Name | Citrix |
| Manufacturer | Citrix Systems, Inc. |
| Manufacturer Part Number | 4043882-E5 |
| Service Type | Appliance Maintenance Bronze - Extended Service |
| Remote Onsite | Service Depot (Exchange) |
| Provided Support | Web, Email, Phone support; knowledge base; release updates |
| Service Duration | 1 Year |
| Service Location | Service Depot |
| Service Main Type | Exchange |
| Service Description | Depot exchange for electronic and physical appliance faults |
| Service Response Time | 10 Business Day - Replacement |
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It means replacement hardware is shipped via the depot exchange process and the service target for replacement completion is 10 business days from confirmed service approval. It is not an on-site technician SLA.
Yes. The coverage includes web support, email support, phone support and access to the Citrix web knowledge base and release updates.
No. This Bronze offering uses a Service Depot exchange model rather than on-site technician dispatch. For on-site repair you would choose a different service level.
Open a support case with the Citrix/HPE support portal or phone line, provide appliance details and case will be handled through the depot exchange workflow to replace defective units.

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