HPE Care Pack Critical Advantage L2

Improve operational predictability for LeftHand Virtual SAN deployments and D3940 modules with the HPE Care Pack Critical Advantage L2. Designed for technical escalation and rapid response, this five-year package provides 24 x 7 x 2 Hour phone support from HPE technicians plus electronic and physical service coverage for coordinated troubleshooting. L2 support accelerates incident triage via remote diagnostics, configuration guidance and prioritized case handling; it is appropriate when on-site visits are less frequent but rapid technical resolution is required. The plan includes access to HPE technical resources for storage firmware, connectivity and software-stack issues tied to VMware environments. Compared with L3 on-site contracts, L2 lowers recurring cost while preserving a high-touch support channel and faster-than-standard response times. This Care Pack suits remote-first data centers and environments where local field resources handle component swaps under guidance. For procurement teams, L2 offers defined SLA windows and a five-year term that converts ad-hoc break-fix spend into planned support, reducing administrative overhead and improving incident MTTR for virtualized storage clusters.