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Create Free Business Account| Manufacturer | McAfee LLC |
| Manufacturer Part Number | TIEYFM-AA-IF / H38U7PE |
| Covered Period | 12 Months |
| Provided Support | Phone, Email, Web support; virus definitions and release updates |
| Service Type | Technical Support |
| Remote Onsite | Remote |
| Service Duration | 12 Months |
| Service Description | Gold Business Support — 24x7 technical assistance and updates |
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Gold Business Support provides phone, email and web support channels, available 24x7 for technical assistance and escalations.
Yes. The service includes regular virus definition updates to ensure detection coverage is current across protected systems.
This Gold support offering is delivered remotely via the listed channels. Onsite services are not included but can be arranged through separate agreements if required.
By providing continuous definition updates, new-release advisories and 24x7 escalation, the service shortens incident windows and stabilizes remediation workflows, allowing internal teams to focus on strategic tasks.

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