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Create Free Business Account| Mpn | H52G2PE |
| Manufacturer | Citrix Systems, Inc. |
| Service Type | Appliance Maintenance Bronze - Exchange |
| Remote Onsite | Service Depot |
| Provided Support | Phone, Email, Web Support; Web Knowledge Base; Replacement |
| Service Duration | 1 Year |
| Service Response Time | 10 Business Day - Replacement |
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Bronze Exchange coverage provides service depot repair and replacement for covered SN6710C appliances, vendor phone/email/web support, and access to the web knowledge base. Replacement shipments adhere to a 10 Business Day - Replacement commitment.
When a covered appliance fails, you open a service request with the vendor. The vendor arranges depot intake logistics, repairs or replaces the unit at their depot facility, and returns the repaired or replacement appliance to you under the exchange process.
No. This Bronze plan provides depot-based exchange and remote vendor support channels. Onsite technician dispatch is available only with higher-level service tiers.
Coverage transfer and logistics are managed per the vendor's service terms. Contact the vendor support team to confirm eligibility and any shipping or site-specific requirements before relocating a covered appliance.
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