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Create Free Business Account| Provided Support | Hardware parts and onsite labor |
| Service Characteristic | Next-business-day scheduling during business hours |
| Service Type | Hardware maintenance (NBD onsite) |
| Remote Onsite | Onsite (Next Business Day) |
| Duration Hours | null hours |
| Service Duration | 1 yr |
| Service Location | Customer site (on-premises/branch/campus) |
| Service Description | NBD onsite parts replacement; technical escalation |
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Next-Business-Day onsite means HPE will dispatch a field engineer and required parts to the customer site on the next business day after the fault is confirmed through remote diagnostics and case validation.
This service applies to the specified Aruba 6300 series device(s) identified at purchase. Coverage includes authorized parts replacement and onsite labor for hardware faults.
Yes. You can contract a higher-tier SLA (for example, 4 hr or 24x7 response) through HPE or an authorized reseller if your availability requirements change.
Business days are typically Monday through Friday during standard local business hours. Exact windows are confirmed at ordering and may vary by location.
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